Who we are
Little Lanterns Retreat is operated by Vasilisa Estates LLC (“we,” “us,” or “our”). Questions about this policy or your information may be sent to stay@littlelanternsretreat.com.
Information we collect
We may collect information that you provide when you submit an inquiry or booking request, including your name, email address, telephone number, stay dates, number of guests, pet information, message, payment status, booking history, and other information needed to manage your stay.
Our hosting and service providers may also process limited technical information such as IP address, browser type, device information, timestamps, security events, and pages requested. We do not intentionally collect payment-card details ourselves.
How we use information
- To answer questions and administer booking requests.
- To process payments, refunds, taxes, deposits, and damage claims through our service providers.
- To send booking confirmations, stay information, and operational messages.
- To protect guests, our property, and our services from fraud, misuse, and security threats.
- To comply with tax, accounting, insurance, safety, and legal obligations.
Service providers
We use service providers that process information for us, including Hospitable for availability, reservations, guest communication, payments, taxes, guest verification, and related booking services; Web3Forms for website inquiries; Cloudflare for hosting, delivery, and security; and email providers for correspondence. Their own privacy terms also apply when you use their services.
Sharing and selling
We do not sell your personal information. We may share information with service providers, professional advisers, insurers, tax authorities, law enforcement, or other parties when reasonably necessary to operate the rental, enforce an agreement, protect rights or safety, or comply with law.
Retention and security
We retain information only as long as reasonably needed for the purposes described above, including legal, tax, accounting, insurance, dispute, and fraud-prevention requirements. We use reasonable safeguards, but no online transmission or storage system is completely secure.
Cookies and third-party content
The website and embedded booking services may use essential storage or cookies needed for security, availability, and checkout. We do not currently use our own advertising cookies. Third-party booking services may set cookies under their own policies.
Your choices
You may ask to access, correct, or delete information that we control, subject to legal and operational retention requirements. You may also opt out of non-essential marketing messages. Send requests to stay@littlelanternsretreat.com.
Children
The website and booking process are intended for adults. We do not knowingly collect personal information directly from children. The primary renter must be at least 18 years old.
Changes
We may update this policy as our services or legal obligations change. The date above identifies the latest version.